Need a lifeline

We all need a little help?

Here is a list of local helpful places that will support you to make life easier from people who really care

Below there is help on a range of issues you may be facing including

  • You have no money to buy food
  • Places that provide a hot meal
  • you have no access to benefits or funds
  • You have no where to sleep
  • Need support with your rented accommodation
  • You need help sourcing furniture and baby equipment
  • You are experiencing Domestic Violence
  • You are having a crisis in your mental health
  • You need help with money and benefits
  • You are an asylum seeker looking for help and advice
  • You are worried about the safety of a child or a vulnerable adult
  • Bereavement Support
  • Carers Support
  • You need someone to listen
  • Covid-19
  • Other sources of information

You have no money to buy food

Black Country Foodbank helps vulnerable individuals and families in crisis through the provision of 3 days emergency food supplies while a longer-term solution is developed.

You must have a voucher or a code to be able to receive a food parcel at the distribution centres. You can get foodbank vouchers from:

Family Centres

Stourbridge – Forge Rd, Stourbridge, DY8 1XF, 01384 818780

Halesowen – Lye By-Pass, Stourbridge, DY9 8HT, 01384 813954

Brierley Hill – 18 Parkes Street, Brierley Hill, DY5 3DY, 01384 813322

Dudley North – Bayer Street, Bilston, WV14 9DS, 01384 813096

Dudley Central – Selbourne Road, Dudley DY2 8LJ, 01384 812440

Dudley Council Plus 259 Castle St, Dudley DY1 1LQ (0300 555 2345)

Job Centre Plus, 32 Wolverhampton St, Dudley DY1 1JR (0845 604 3719)

There are a number of distribution centres in Dudley Central where you can donate or exchange your voucher for a food parcel.
Visit to find the nearest places you can collect foodbank parcels from or call 01384 671250 to talk to someone who can help or visit

Free School Meals Team – Tel 01384 817011 / 814419 or visit the website

The following places provide free hot meals:

Monday Tuesday Wednesday Thursday Friday Saturday
Heaven’s Kitchen Champions Church High Oak Youth and Community Centre Gather Churchill Shopping Centre, DY2 7BJ Heaven’s Kitchen
The DCC Centre Salop St Dudley DY1 3AT Cinder Bank Rd Netherton DY2 9BG 34 High Oak, Pensnett, Dudley, Brierley Hill DY5 4LA Gather run a pay it forward scheme The DCC Centre Salop St Dudley DY1 3AT
01384 239222 01384 242455 7982428831 07375 084536 01384 239222
7pm 7pm 4pm -5pm 9am-4pm 10am

You have no access to benefits or funds 01384 815002 – Tuesdays and Thursdays (9.30 – 1.00 and 2.00 – 4.30)

You have nowhere to sleephomelessness icon

Emergency Housing Team 0300 555 2345

Shelter 0808 800 4444

Loaves n Fishes resource centre at Provision House 80-81 High Street
Dudley also provides items for the homeless. (0121 285 3970

You have seen someone sleeping rough and would like to help

Streetlink 0300 500 0914 – online form also available.

Need support in rented accommodationaccomodation icon

The Private Sector Housing team are a good place to get help for people renting privately.  They can help get repairs done and give advice to tenants who have been served with notices to leave the tenancy. They can be contacted through Dudley Council Plus 0300 555 2345 / 01384 812638 or the contact form on this page:

Helpful information can be found at –

You need help sourcing furniture, clothes and baby equipment

The Hope Project – has a new initiative based in Coseley called a Bundle of Hope which is a baby bank to equip vulnerable families with things they need for themselves and their baby. For more information contact or call 07759 299497 / 01902 663893

Brierley Hill Baby Project provide packs for newborns to 2 year olds, they include moses baskets, bedding, toiletries and toys. Visit or contact them at / 07930 073077

Loaves and Fishes can provide furniture; household items; clothing; food; toiletries; cleaning products; information, advice and guidance; health and wellbeing services. They can kit out a home with furniture and white goods if they have them available. Visit or contact them at / 0121 285 3970

Coats For Kids in Stourbridge provide free confidential service to provide warm coats for families who are struggling. If you would like to make a donation or request a coat please contact the group on

You can also source used items for free from at Used Dudley.

You are experiencing domestic violenceNo-Violence-icon

Dudley Single Point of Contact: 01384 455411

 CHADD Please call 01384 864334 (24hr operated) if you require refuge accommodation. Please call 01384 864232 if you wish to speak with the outreach team. Alternatively, you can email our team in confidence on

Black Country Women’s Aid 24 hour helpline 0121 552 6448

You are experiencing difficulties with Drug and Alcohol addiction

If you are an adult contact Atlantic House, Dudley Road, Dudley DY9 8EL on 10384 426120

If you are a young person contact Here4YOUth 1 Castle Street, Dudley, DY1 1LA, or contact them at 241440

To find out about online support visit

You’re having a crisis in your mental healthmental health icon

And it’s between 9am-5pm Monday-Friday: Speak to the Duty Worker at The Poplars, 01384 366 770 And it’s out of office hours: Speak to the Crisis team on 01384 325 300

And you need to see someone face-to-face: go to the Urgent Care Centre at Russells Hall Hospital

Dudley Talking Therapies is a free and confidential NHS service designed to help patients when they may be feeling low in mood, anxious, stressed, suffering with depression, post traumatic stress disorder and low self-esteem for example. Self Referals can be made by calling 0800 935 0404

MAD – Men’s mental health support (

“Like Minded’ is a self-support group linked to the Hope Project in Coseley. Currently it is for members only so if you would like to join please request to do so via the contact button on the website:

Help with money and benefitsmoney icon

Citizens Advice: Monday, Tuesday, Thursday, 9.30am-3.30pm 0300 3309 044

Local Welfare Assistance LOAN Scheme –a scheme offering low cost repayable loans to qualifying customers through Castle and Crystal. 01384 813510.

You are an asylum seeker looking for advice / supportAsylum seeker icon

Migrant Help 0808 8010 503

Centre for Equality and Diversity 01384 456166

You are worried about a child or vulnerable adult

During Office Hours 0300 555 0050 (children), 0300 555 0055 (adults)

Out of office hours contact the Emergency Duty Team on 0300 555 8574

The Welcome Group Halesowen – seek to alleviate social isolation and financial exclusion of vulnerable asylum seekers and refugees, providing a safe weekly drop-in during term-time and telephone support. We offer light refreshments, friendship, empathy, guidance, financial support, food, clothes, toiletries, baby supplies and household goods. Contact: Andrew Harwood Email: Tel: 07522 596137

Bereavement Support

There are two bereavement hubs in Dudley Central

Carers Support

You can also contact Dudley Carers Hub & Wellbeing Service on 01384 818723 or email for information.

You need someone to listen…

If you are having a difficult time and need someone to talk to or if you are worried about someone else contact The Samaritans who are here to listen 24 hours, 365 days a year Call 116 123 for free


Covid-19 emergency assistant grant – is a one off £300 grant to support people who are struggling to afford food and other essentials due to financial hardship and/or hardship caused by COVID-19. This scheme is temporary.

See, Hear, Respond is a new service for children, young people and parents and carers who are experiencing crisis due to COVID 19.  If you are worried about a child or young person experiencing harm and increased adversity or are looking for advice and help there are 2 ways to access the service.  Submit a referral through their website or contact them on 0800 157 7015.

The AoC Trust will be offering up to 6 FREE Counselling & Therapy sessions to people in the West Midlands who have directly been affected by Covid-19. This includes NHS staff, key workers, those that have lost loved ones due to the virus or who have felt trapped during the pandemic. If you or someone you know needs support then please get in touch on 01384 211 168 or email  –

Other sources of information

IZone a platform for young people created by young people where trusted local information, activities and services can be found for all areas of life visit

Dudley Community Information Directory is your online tool to find out about activities, clubs, support, health services and much more in Dudley Borough and surrounding areas

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